Smart Workshop

Every incoming email is processed automatically: the system extracts the text, contacts, and attachments, unpacks files, and analyses their contents.

After processing, a new event with a ready request card appears in the control panel. The employee sees the request and prepared materials instead of opening archives and assembling data manually.

The team starts with complete information, replies faster, and does not lose important files.

ROI: employees spend less time extracting, unpacking, and checking attachments manually.

One screen shows which machines are running, available, scheduled, or need maintenance.

The planner sees the real workshop load before promising a deadline or adding a new order to the queue.

Orders are distributed more evenly, deadlines become more accurate, and available capacity is not missed.

ROI: higher equipment utilization and fewer missed deadlines caused by planning errors.

The system monitors equipment messages and readings. When an error or deviation appears, the responsible employee receives an alert.

The alert includes the signal, time, machine, and related events. There is no need to review a long log manually to understand what happened.

Issues are found earlier, maintenance is planned ahead, and unexpected stops affect order deadlines less.

ROI: less unplanned downtime and fewer hours spent on diagnostics.

The AI assistant works in chat, email, and phone calls. It answers customers around the clock, including by voice, without waiting for an employee.

The assistant uses company knowledge and sees data for the specific customer's order. It can answer an email or call automatically, for example with the current order status.

Customers get the information they need faster, while the team handles only non-standard questions that need a person.

ROI: fewer missed calls and employee enquiries, with a first response available 24/7.

New enquiries are automatically sorted by topic, urgency, and task type. The team sees what needs action now and what can wait.

Urgent customer questions, new leads, and requests that affect production move to the top of the queue.

Managers do not spend the day sorting incoming messages manually and do not miss requests that need a fast response.

ROI: less manual sorting and faster response to important enquiries.

When an order status changes or a message arrives in a connected service, the data immediately appears in the customer record.

Sales and production see delivery, messenger, and other service data in one place without switching between systems.

There is no need to transfer data manually, errors decrease, and customers receive answers based on the actual order status.

ROI: less manual data entry and fewer order-status errors.

Before production starts, the system checks uploaded models and drawings: format, completeness, file versions, and key job parameters.

The technologist sees what is missing or needs clarification before the order reaches a machine.

There are fewer returns and reworks, cost estimates are more accurate, and the manager can give the customer a reliable deadline.

ROI: fewer reworks, returns, and hours lost preparing an order again.

An employee asks the assistant in plain language and quickly finds the needed order, document, file, or detail from an old conversation.

Search works across a RAG index of operational data: orders, messages, documents, and production events. There is no need to search folders, spreadsheets, and chats manually.

Answers arrive in seconds, so employees make decisions faster and do not depend on the memory of colleagues who handled the order before.

ROI: less time spent finding data and lower cognitive load for employees.

AI prepares an email draft from the customer's request, order data, and conversation history.

It selects the recipient, attaches the needed files, and corrects the text. The employee reviews the email, approves sending, or asks for changes.

Replies go out faster, while the final decision and sending control remain with a person.

ROI: less time preparing emails and fewer errors in recipients, text, and attachments.